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Terms of Engagement

Last updated: 2026-10-05

This page is a plain-language summary of how EYwALINK works with clients. It is not a contract or a legal document. The full terms of any engagement are set in written agreements signed by both parties before work begins. Request a copy via our contact page.

How we work

  • Every engagement is scoped in a written agreement signed by both parties before work starts, defining what we'll deliver, when, and how success is measured.
  • We work in three service tiers: AI Centre Setup, Application Development, and Managed AI Ops.
  • Progress is reported weekly; deliverables are accepted against the agreed criteria.

What you own, what we keep

  • Your deliverables are yours. Code, configurations, documentation, and AI models produced for your engagement belong to you on payment.
  • Our pre-existing IP stays ours. EYwALINK's pre-existing tools, frameworks, and methodologies remain property of EYwALINK. You receive a perpetual, non-exclusive licence to use them as embedded in your deliverables.
  • General techniques remain reusable. EYwALINK may use general techniques and de-identified learnings (without using your confidential information) to improve its services.

Confidentiality

  • All client information is treated as confidential.
  • Case study publication requires your explicit written consent.
  • Confidentiality obligations survive for 3 years after engagement termination, and indefinitely for trade secrets.
  • On termination, EYwALINK returns or securely destroys all confidential information within 14 days, at your election.

Data protection & privacy

  • EYwALINK processes your data on your own infrastructure by default — your on-premises or cloud environment. No data leaves your infrastructure unless the engagement explicitly requires it.
  • Client data is encrypted whether stored or in transit.
  • EYwALINK does not use your data for model training, benchmarking, or any purpose outside the engagement.
  • AI models built for you during an engagement belong to you; EYwALINK does not retain them after delivery.
  • Upon engagement completion, EYwALINK returns or securely destroys all client data within 14 days.
  • EYwALINK complies with the Australian Privacy Principles and supports GDPR compliance where required.

Service quality

  • EYwALINK performs services with reasonable skill and care. Deliverables are warranted to meet the agreed requirements.
  • AI outputs can be imprecise. EYwALINK does not guarantee AI outputs as a scientific matter, but warrants that components it knowingly incorporates are free from known third-party IP claims.

Liability

  • EYwALINK's total liability is limited to the fees paid for the engagement that gives rise to the claim.
  • Neither party is liable for indirect, incidental, special, or consequential damages.

Termination

  • Either party may terminate with 14 days written notice (Managed AI Ops: 30 days).
  • Work completed to date is invoiced proportionally on termination.

Disputes

  • These terms are governed by the laws of Australia.
  • Disputes are handled through binding arbitration in Australia, except for small-claims matters.

Contact

Questions about these terms? Contact info@eywalink.org.